Shipping & Returns
Packaging/Processing Times
We reserve at least 3-4 business days to package and process your order. Orders placed during the weekend, or over a holiday will not be received until the following business day. Please be aware of this when selecting your shipping method. If you need to rush your order please contact us so we can do our best to accommodate your time-sensitive order.
*When weather exceeds 75 F° we don't ship out candy on Thursdays and Fridays.*
If you have any questions please call us at (818)806-8004 or email us at orders@fourseasonscandy.com
Severe/Inclement Weather
In the event of severe or inclement weather, there may be a possibility that your order will not reach you by the initially estimated time of arrival. Despite their efforts to provide continuous quality service, UPS does not conduct pickups or deliveries in severe weather conditions to ensure the safety of their employees. However, contingency plans are in place to ensure that items arrive to their final destination as weather permits. Therefore, we do not accept returns or cancellations for orders that are delayed due to inclement weather conditions.
If you must receive an order by a particular day and live in an area heavily affected by severe weather, we ask that you take that into consideration and place your order well in advance.
Returns/ Cancellations
For the health and safety of our customers, Four Seasons Candy DOES NOT accept returns.
If you cancel your order before it has been shipped, there will be a 10% restocking fee. If a package has already been shipped then Four Seasons Candy cannot cancel the order.
Damaged Packages
It rarely happens, but sometimes items are damaged during transit, which is out of our control. If your order is damaged upon delivery to you, you must keep ALL original packing and packaging material, call us within 24 hours of receipt of package, and send us as many detailed photos as possible for us to assess the damage. You will have to agree to a UPS inspection within 24 hours of receiving the product. Before we can refund you or send replacement products, UPS will need to conduct an investigation so that UPS can reimburse us for the damages and we can accommodate you. If you are unable to comply to the given terms, we cannot send you replacement products or a refund.
Random Inspections
Very rarely, UPS conducts routine inspections on randomly chosen packages which may delay the arrival of your order by 2-3 days. The time in which the package containing your order is held for inspection does not count towards its total time in transit. Unfortunately, in the event that the package containing your order is chosen for random inspection, we do not accept returns or cancellations.
"Undeliverable" Packages
UPS will attempt to deliver your package on three separate occasions, each falling on business days during UPS' normal delivery hours (9:00am-7:00pm). Your package will be shipped back to our warehouse if the UPS driver is unable to deliver your package due to you being unavailable to accept it on all three attempts.
If you would like your order to be reshipped to you, you are responsible for paying for all accompanying fees, which includes the UPS Return-to-sender fee (the original amount of shipping) and the cost of reshipping your package to you.
UPS can detect when an address is wrong when creating shipping labels. If that is the case, Four Seasons Candy will contact you via email. If we don’t hear from you within two business days after the email is sent, Four Seasons Candy will cancel your order and the customer will be responsible for 10% restocking fee (which will be deducted from refund). If a package is returned to us, the customer will be responsible for reshipping fees. If you decide to cancel, a 10% restocking fee will be deducted from the refund.